Author: Carl Setzer

Thoughts on Omidyar & Greenwald’s New Journalism Venture

Carl Setzer

Just read “Why Pierre Omidyar decided to join forces with Glenn Greenwald for a new venture in news” over at Jay Rosen’s PressThink. So much of this makes me near giddy. The potential: amazing! Combining key stakeholders within both the online business sector (Pierre Omidyar founded eBay, for you who don’t know. And I’d like to think any reader here would know Glenn’s work. If not, here’s his Wikipedia article. These are the higher profile collaborators. Read the article for a more in-depth list).

Not many details released yet, I expect that these are getting hashed out as we speak. their motivations, though, and the backgrounds of the collaborators are what give me the most excitement. This combination of talent presents an amazing opportunity to deeply innovate this space. Both from a financial side (let’s face it, modern news has struggled with finding a sustainable financial model) as well as deeply utilizing elements of the modern web culture, and, lastly, bringing a renewed focus on the core of journalism’s power: investigation. Watching the watchers, pushing deep and holding our society’s leadership accountable (note: not just government) is critical, but a weakened force right now.

Anyway, these are the thoughts that roll off my keyboard this morning. I look forward to learning more as this gels.

PayPal+Customer Service+PR=Longevity

Carl Setzer

I posted this on my other blog a few weeks back, then thought it would be more relevant over here. So, without further adieu…

Reading this at Venture Beat just annoyed the crap out of me: GlassUp raised $100K on Indiegogo — but PayPal is refusing to pay up. This isn’t the first time PayPal has dealt with similar issues, even to the point where their president publicly intervened in a resolution. This troubles me regarding PayPal’s future.

 These rules need to significant repair if PayPal wants to remain relevant in this space. StartUps, heck, any business CANNOT operate with random and inconsistent access to funds. I think PayPal’s growth as a purchase transaction processor might be the root of these aggravations. At a brief glance, I see vigorous efforts to protect buyers from fraud. Noble, but hampering these transactions that vary from that model. Policies need to evolve with market changes. Especially market shifts that reflect your company’s goals and objectives.

David Marcus has publicly tried to change this, to better align themselves with the startup community’s needs. However, high profile breakdowns like this run the risk of major damage to the brand. And, I guarantee you that someone out there is getting ready to come in and out innovate PayPal. PayPal has been a disruptive innovator in their field, and have brought a lot of value. However, these gaffs have eroded trust and that goodwill will be hard to earn back. These are ripe fields for competitors to come in and win.

<updated content> PayPal has made a updates to their service plan, and I haven’t had the chance to review them yet. I recognize the importance of that so will do so soon.

#Facebook Business Page Fun – Anybody Else Dealt With This?

Carl Setzer

I’ve come up against a unique problem. One of the other admins for a business page I manage is unable to invite her friends to “like” it. When she clicks on “invite friends”, her whole list is grayed out. One of the challenges I’m facing with diagnosing the problem is that we’re ~30 miles apart, so I’m relying on voice to communicate the visual issues. I’ve found a few others with this issue, but no conclusive answer.

My basic research shows that the main culprit for these issues is that they’ve already been invited (like this page mentions).  However, in this instance, there are people who haven’t been invited that are appearing grayed out. These appear to be unrelated issues.

A few additional details: 1) my view is fine. I can invite everyone in my network except those who have been invited. In other words, the way it’s supposed to look. 2) We have verified that she is logged in as herself, not as the business page.

I’m leaning towards a few possible answers. Perhaps she inadvertently invited everyone at one point. Hard to imagine, but I guess it’s possible. Another is that all her friends have a privacy setting enabled that blocks these invites. Again, statistically unlikely, but, hey, I’m grasping here.

Have any of you seen this? What solution did you find?

Annoying Video Ads

Carl Setzer
The first thing I do when one of those obnoxious, over-loud video ads launches on a website I just opened starts playing is to close the whole page. I have to be pretty committed to reading the article for me to stick around through that, or to try and locate the “off” or “mute” button for the bloody thing. 
So, for those of you promoting advertising on your website, you now have something to consider. Of course, I should look at running Ad-Blocker or something like that and move this nuisance into historical reference. 

A Story of Epilepsy and the Power Of Love

Carl Setzer

The Story Collider podcast has become a deeply integrated into my psyche, and my life. I stumbled  upon the series via Radiolab. On my commute today, I listened to Sara Peters and Peter Aguero’s story about Sara’s epilepsy.  This was very well done: by the end I felt connected to them.

So, I highly recommend you spend a few minutes of your life watching the video below (the podcast was recorded at TedMed 2013, so, thus, you get video). Your life will be the better for it.

(It wouldn’t be a bad idea to subscribe to Story Collider, too. Just sayin’.) 

Perfection’s Obsessive Pursuit Destroys Effectiveness

Carl Setzer

The obsessive pursuit of perfection can destroy effectiveness. How easy would it be, continuously review, rewrite, redo a project. Keep revolving within this loop until its perfect, or we die. I would expect that giving into this loop, perfection would only be achieved well after the project’s usefulness was long past. 


Now, we need to keep mind for quality. Try to make whatever we’re creating as effective as possible. Yet, something is better than nothing. 

Deliver the best you can. Fix, with diligence and haste any material mistakes, smile about the non-material. Be proud of your work, and the problems it solves. 

Following Your Gut

Carl Setzer
I remember reading an article, years ago, about how one should never trust their gut. They cited the presence of serial killers like Ted Bundy and how smoothly they talked and acted. This made me laugh. Bundy, et al, had no logical reason not to trust them. Even if we had today’s tools, we wouldn’t find anything terribly remiss in their background. Those people who weren’t taken in were following their gut. 
Perhaps there’s some confusion about gut following. This isn’t just mindlessness; deliberately slowing down and thinking. It’s deeper, though, than simply analyzing facts. But it’s more than airy fairy mindless trust. 
Learning to listen to that inner guide takes time and deliberate training. Often, that voice gets drowned out by the din of modern life. Much to our detriment. 

Father’s Day 2013

Carl Setzer

Yesterday, my family spent our day celebrating Fatherhood with KEXP. The Eighth Annual Father’s Day Kid’s Dance Party was heck-of-a-lotta fun. Big plus ones to EMP for hosting, Pagliacci Pizza for providing dough for pizza tossing, and to the Vicious Puppies Crew for bringing their b-boy chops to the event.

VPC was the main draw for us. I love watching talented artists of all disciplines using their passions. My son struggled the rest of the day to control his dance steps (a bit of a problem in the restaurant for lunch…), so inspiration was partaken.

Soon there will be photos uploaded to the KEXP Flickr Stream. Until then, I have a few shots up on my Flickr page.

Here’s the most popular VPC video on YouTube. Enjoy!