Category: Communications

I have managed cutting-edge and strategic communication projects, developed high-impact marketing campaigns effectively utilizing multiple social media and traditional media channels, project management plans that heavily utilize collaboration with diverse stakeholders, and increased positive interaction within teams, customers, as well as with critics.

I view communication as more than just writing. Over the years I worked in print, including a stint in a print shop (three-stage-web, AB Dick, and even an antiquated Heidelberg press). I witnessed the shift from “shooting-plates” printing through the emergence of desktop publishing. I bear many memories of Quark’s beauty and its transformative impact. And have been part of the journey as we’ve moved from Quark to InDesign.

Creating and managing newsletters delights me to this day. Memories of bulk mailing and the aggravations of the postal system evolved into navigating email newsletters. I’ve come to deeply value Mailchimp and modern CRM tools.

I see the web as the future of mass media and communications. I have over a decade of blogging experience, both personal and professional. I’ve used the medium to engage with the full range of stakeholders: clients, customers, and critics. Successful at building organic SEO as well as online advertising (pay-per-click, Facebook and Twitter ads, etc) to increase market presence. I know how to maximize email campaigns with various CRM tools and Mailchimp. And I’m familiar with traditional media as well, everything from writing and distributing press releases to creating flyers, brochures, posters, and bulk mail newsletters.

And I’ve deployed websites with HTML, CSS, JavaScript, JQuery, and PHP. I also know tools like FrontPage and WordPress.  Wix and Squarespace also reside within my repertoire.

Some of the results I’m proud of:

  • 150% increase in Facebook followers
  • 250% increase in Twitter followers
  • Increased SEO optimization – achieved page 1 Google Ranking for key search terms
  • 1000% increase in Facebook engagement (“People Talking About This”)

Life, Death and Social Media

Carl Setzer
Yesterday had one of the surrealer moments in my life. A friend from childhood has been ailing at Stevens hospital (properly, it’s now Swedish Edmonds), and was given a few days/weeks to live. So, last night he posted on Facebook that he had just hours to live and that this was his last post. With his deteriorating health, I fully believed the statement.
There’s much within this, but I’m focused on the newness of this. Since he has a phone, which can be worked pretty easily even when weak and exhausted, this contact was able to be pushed out.  Made me think of the last minute letters sent by rebels, resisters, those executed for political gain. Those letters were far more effort, and would only be readily sharable with a small group of people. Now, with a few strokes of your thumb, messages are sent to out to thousands, potentially millions. The ease of mass communication deeply changes our connection.
As shocking as such a message is, I expect this to become more commonplace. Perhaps we can eliminate the feeling of isolation. And, in the end, perhaps it’s good. Maintaining connection in the most challenging and intimate of times.

The Ever Changing World Of Social Media

Carl Setzer

Was just reading this piece over at Business Insider: Teens are ditching Instagram for Snapchat at a stunning rate. Well, this reinforces one of my underlying assumptions: that what we’ve currently labeled “social media” is a highly unstable sector.

So, we see that Twitter is falling in relevance; that’s been prognosticated about forever. And the same with the Facebook and it’s sidekick Instagram. But we’re seeing growth with Snapchat. Again, the focus of this article is teens, but I expect they’ll be the leading edge of social media trends.

They have two graphs that really capture things:

And this guy, which I think is more telling:

So, the world is shifting and shifting rapidly. It’ll be good to dive into Snapchat, if you’re not already there.

Pro-tips to maximize social media marketing

Carl Setzer

I subscribed to Ragan’s PR Daily years ago. Ragan provides timely insight into the current state of PR and it’s related fields.

Lauren Friedman just posted “3 tips for creating a real-time marketing command center“. Her points are spot-on. Read the article! However, here’s the  highlights:

  1. Social Media marketing/PR is about engagement (sorry for the buzzword, but it’s important to get this). Listen to the audience, read hashtag threads, know what the discussion is about and your relevance to it.
  2. Know your market! How is your audience going to respond your commentary. And, sometimes, silence is valuable. One doesn’t need to be involved in every high-profile discussion, and at times it’s critical to steer clear.
  3. Teamwork: having valued “ears” you can bounce ideas off “right now” is valuable. Diversity is key to those teams, ensuring you avoid the tone-deaf statements.

So, take a minute and give it a read.

The independent artist and social media

Carl Setzer

Earlier this evening I attended a performance by Aaron Strumpel at my church. Talking to the musicians afterwards, I was reminded of several ways that modern technology is changing the music business. Yeah, there’s tech impacting performance, but that’s not really what’s got me jazzed right now. No, it’s the way the music business is transforming due to social media.

Artists like Amanda Palmer and Zoe Keating have carved a living out of the modern music business. They’ve mastered an evolving toolbox that revolves around social networking. Interweaving websites & blogs with Twitter, Facebook, Instagram, YouTube, KickStarter, Patreon, along with such classics as email. With a blend of genuineness and talent, they’ve built a worldwide fan base who delight in any opportunity to assist these artists they love. Ultimately, the key is a genuine delight in their fans. By loving them, taking pleasure in the interaction, these fans are passionately in love.

In Amanda’s book she talks about selling 10,000 albums (which her label defined as failure) and 10,000 Kickstarter investors. In so many ways, 10k is not that dramatic. But she’s been able to leverage and engage that audience. If she was simply making a living, that, to me, would be glorious success. However, she’s been able to launch some very innovative and novel projects. A success beyond measure, in my eyes. And her audience is intimately involved, more than the fundraising. An additional layer of richness.

This plethora of tools speaks to opportunity. Opportunity which excites me; I see great things arising. And I both look forward to witnessing the glory of what’s coming, and taking part. For I always seek to be part of cool things.

Twitter, Facebook and the next thing

Carl Setzer
social-media-collective

I’ve thought a bit lately about social media platforms. For me, Twitter seems to becoming more dominated by brands and “community” profiles. Most of my recent new followers have not been individuals, but brands/services. But that’s really only a piece of the pie.

From a US/western cultural perspective, Facebook and Twitter have probably hit their highest volume. I expect there’ll be incremental growth, but the ability to really leverage these two mostly consists in engaging folks already there. And there’s the digging through the morass of content; EVERYONE is on Facebook, nearly everyone is on Twitter (at least as far as brands go).

There’s something to be said, though, for being part of a community as it launches. Early users of sites that become popular end up with richer connection opportunities. Now, the glorious question is “what’s going to be the next big thing?” Welp, god knows. The best way is to be dipping your proverbial toes in everything, which is what I try to do. Whether Instagram or Snapchat, I’ve made it a point to explore them. I also make it a point to keep “young folks” in my life, and ask them what sites/apps they’re using.

No, I’m not projecting the death of Twitter, or Facebook. I do see these platforms evolving, though, and somewhat stagnating. For me, I want to be aware of what’s coming, where the cool kids are. Living ahead of the curve has been a desire for ages. As much, tech-wise, as my budget allows. By establishing presence on newly minted app and web goodness, I seek readiness to pivot as the winds of social media life flow.

Time Management and Some Advice From Om Malik

Carl Setzer

Lately, I’ve been thinking about how heavily I use social media. As it’s part of my function for the C&K Team, I easily can spend hours each day wrapper up in it. Lately, I’ve noticed I’m slipping on things I value, the most obvious one writing. The quality of my writing has slipped, as my focus has been on getting content out, not on writing the best stuff I can, on magnifying my quality.

Om Malik posted this recently: Non-Social. He’s backing away from high-level engagement upon all the social media platforms. Going so far as deleting the apps from his devices, so I assume that means he’s only using Twitter/Facebook writ-large from laptops/desktops.

I don’t know if I’m ready to go that far (yes, he’s only going dark for a week, but still…) but I feel that backing off from social stuff will give me more time to focus. I’ve had several folks requesting me finish some of the books I’ve had on the back-burner. With NaNoWriMo (National Novel Writing Month) coming up, this might be a good way to leverage my time. However, I haven’t put much thought into novels lately. So, we’ll see.

Anyway, I have some essay ideas I’m pulling together for Medium  (I will have new content up there this weekend) and have some short-story ideas to flesh out. So, I must cut back in other places. Of course, I shan’t disappear entirely. If anything, I hope to be more relevant on the internets.