Category: Social Media and the Web

Social media presents huge opportunities to engage with all your stakeholders: customers, owners, and the larger community.

A Blogger Blogging On Blogging

Carl Setzer

I easily get caught up trying to make things perfect. I know far too many folks with the same proclivity. I also know that writing is what I need to focus on. Get more posts out, I should create a podcast and vlog…and that conflicts with “perfection”. It gets in the way of my goals.

As a blogger, I need to blog (insert “duh” here). Losing focus on creation keeps me from this. I hate that. So, I am working on simply posting. Posting as often as I can, as best I can. Letting go of it needing to be perfect.

The same goes for design work. Get something done. Finished is better than perfect.

Lately, I found myself struggling with “focus”. Related, somewhat, to perfect, I guess. There’s a notion within blogging that you want your blog to have as narrow a focus as possible. And there’s validity to that. It makes the life of a reader much easier. But a blog is not a book. It’s not a magazine…blah, blah. There’s a personal element to a blog. I have a wide array of interests. It’s perfectly wonderful to explore them  all in one place, too.

A blog should be a unique expression, each one one-of-a-kind. They should reflect the writer’s personality. I also believe they should be informal.

What do you like about blogging? What do your favorite bloggers do? And do you discern a particular style of writing to label “blogging”?

Video, Shoots, and Real Estate: Thoughts on the Future

Carl Setzer

Did a video shoot today with the owner of the company I now work for. It was his first video with a videographer, so he had to work though nervousness and his desire for perfection. I was quite pleased with how things went. And that he came away with a ton of ideas of how we can make the next one better.

Preparing got today reminded me of the one below, where I am on camera. I’ve been behind the scenes many, many times. I do like being in front of the camera, I should do more of that. Maybe, once I have my real estate license back, I’ll go full on into being a YouTube agent. One of many possibilities to explore.

So, the video below is one I made with the C & K Real Estate Team. I really enjoyed making it and have thought, many times, it would be a blast to do more.

What do you think? So many options, do little time.

The IRS and 21st Century Annoyances

Carl Setzer

So, one of my current projects is helping a non-profit get up and running. One of the things we need is an EIN (Employer Identification Number…the organizational equivalent to a Social Security Number). So, I go to the IRS page to request this, and keep getting the old “Can’t connect to the website. Please try again later” error. I don’t think too much of this, but after a couple of hours, it’s getting to me. So, I explore a bit and find this.

image.png

Really? A website that’s only useful during “business hours”? It’s a WEBSITE! Why on earth is this not available 24-7? I guess that there’s some manual approval that happens during the process. Even so, I should be able to apply and be dropped into a queue that’ll be checked Monday morning, or whatever. A website with office hours just boggles my mind.

Ok, this clearly is a 21st Century problem. But it’s just so antithetical to the zeitgeist.

Exploring Faith And Music

Carl Setzer

I love music that challenges me, pushes my understanding of what music, what it can convey. So I look forward to exploring this playlist. Let me know what you think.

 

 

Some Thoughts On Followers: “Fake followers are hard to shake”

Carl Setzer

I just read “Fake followers are hard to shake” over at AdAge. Yeah, buying followers is tempting. Sure, it might look good on the surface, to have hundreds or thousands of followers. I’ve had many, many people ask me about buying followers. I think is a waste of money.

  • First, why? If your social media efforts are for a business, fake followers aren’t going to come to your store. They don’t engage. They don’t add any value.
  • Then there are all the recent efforts to purge fake accounts. If your follower count drops massively after one of the follower purges, you’re outed
  • Lastly, as this article points out, there are fairly straightforward ways to determine how many fake followers you have. If your goal is to become an influencer, or gain business leads, tools are coming that will out the buy followers tactic.

I expect that, in the not too far distant future, the various algorithms will easily detect copious numbers of fake followers. And I expect that will hurt you, whether via SEO hits from Google or Bing, or social media feeds devaluing your content. I firmly believe this is coming soon.

So, don’t opt for the lazy and fast. Build your brand slowly, carefully and organically. Engage other folks, post good content, and be your unique self.

Watch “How Unbox Therapy became the Biggest Tech Channel on YouTube” on YouTube

Carl Setzer

I stumbled upon this video today. Paddy Galloway does a great job in his analysis of Unbox Therapy, one of YouTube’s most popular tech channels. He gives some great insights for utilizing Youtube’s tools and algorithms to maximize your video’s presence.

Social Media Ads: Don’t Forget To Focus Geographically

Carl Setzer

Just saw an ad on Twitter for a service available in New York and San Francisco. Well, I’m in Seattle. I expect I’ll make my way to each of those cities in the next few years, but not in the near-term. It looked like a great food idea, but it’s not something I can do anything with right now.

What’s the problem, you might ask? Well, I expect they want their ads clicked on by likely customers. I’m not in that category, living a few thousand miles away. So, the few cents they paid for my click won’t turn into revenue, even if I love them.

Maybe, just maybe, these folks are looking at expanding to the Seattle area. But then you should have the ads go to a landing page for an expansion campaign.

Ads like these can be focused on geography. Pretty slick, giving you much more solid impact. And an essential tool to avoid wasting your online advertising budget.

A few years ago, one of my team-mates placed a Facebook ad but didn’t refine by geography. We had a great return on that if measured by phone calls. But most of those 100s of calls were from well outside our region. We would never be able to convert them to sales. So, a waste of money and time. It was easily fixed, but we spent a few hours of time answering gobs of out area phone calls.

Check out this new construction in Snohomish, built by my team 

Carl Setzer

This project is one the first I’ve seen from concept to build. It’s of particular importance to me. I was at the site anyways, and thought it would be fun to share it with you. Check it the video below.

Yeah, I realize I shot all the clips in portrait. Ugh! 

Anyway, this house is for sale. Have your agent put an offer on this one! Don’t have one? I can fix that for you. 

We’re looking forward to getting someone in there. That’s the best part of this job. 

Oh Dear God, More Autoplay Video Annoyances

Carl Setzer

 

Ok, gobs of us non-silicon types have vented on the internet about auto-play videos. But instead of listening to us, webdevs are now playing “here, hold my beer” in a case of outdoing each other in obnoxiousness. Just loaded a site that flooded my office with a cacophony of raucousness reminiscent of the Tower of Babble.  About 1 second in, I no longer cared, much less remembered, what I opened the page to read. Closed it and moved on, as is my policy.

So, again my webdevy chums, I know you folks need to capitalize on your work. I get it. But don’t render your site useless in either blinding greed or desperation.

Seth Godin’s: The Toxic Antidote To Goodwill

Carl Setzer

I’ve long admired Seth Godin’s writings and blog posts. Today’s post got me thinking, since it covers situations I’ve needed to respond to, and on many different sides.

The toxic antidote to goodwill

Seth points out:

“Anyone who has done the math will tell you that word of mouth is the most efficient way to gain trust, spread the word and grow.

And yet…

It only takes a moment to destroy. Only a few sentences, a heartless broken promise, a lack of empathy, and it’s gone. Not only that, but the lost connection can easily lead to lawsuits.”

I’ve had team members act this way, seen my leaders act this way, and, most importantly, received this attitude many times: “It’s not my fault. I did a perfect job. Tough luck.”

It destroys connection. Word of mouth now will work against you. In today’s highly connected world, these sorts of slip-ups can go viral and bring you a great deal of negative attention. And, sorry, I don’t buy the “any attention is good attention”.

When I was at Starbucks, I was part of the Corporate Social Responsibility team. Environmental issues, business practices, and corporate charitable giving were key components of our work (though that’s not all inclusive). When asked once, what value we brought to the company, my reply was “being allowed to stay in business”. More and more people are expecting companies to live ethically (within a range of definitions of “ethical”, of course). Considering such things as communities protesting the building of Wal-Marts, it’s clear, to me, that companies are going to face expectations of behavior that they ignore at their existential peril. And expecting to wait 5 years before acting is probably the most fatal of all thoughts.

Over the years, I’ve had Milton Friedman’s statement “a business’ responsibility is to maximize shareholder value” presented to me many, many times. Though I my eyes roll at that (I’m firmly buy into the Triple Bottom Line engagement model),  I find the response of “what time period are we talking about?” to be the best. “Maximized shareholder value” for today? This minute only? Should the future ability to operate be sacrificed for maximized profits for the next earnings report? How many times has Wall Street rewarded such short-term thinking? Massive layoffs create a super strong quarter? Exciting! Except now the company can’t scale, or, sometimes, can’t even meet their current business flow. Considering the long-term detriment for such short-term decisions needs to be rewarded.

One additional thought with all this: the power of the individual. Sure, I can post a nasty critique of <insert evil company> on <Twitter/Facebook/Instagram> and get thousands/millions of views, have the “contact us” section of your website crash, and your phones ringing incessantly for days. But there’s the other side of this. The power of the empowered employee who chooses to engage, and solve problems. Sadly, it won’t be as powerful. It would be great to see “Oh My God, <company x>, your <employee name here> did <awesome thing> and our lives are so much better” end up with 1.5 million likes and RTs. But that won’t happen without a significant cultural shift. But that pushes you in the right direction. And if you don’t have a huge global presence, that’s the gold. Might actually be the only gold. Which, once tarnished, is so terribly hard to get back. You might not be able to make that investment in time/money/energy to repair before your company fails.